May 23, 2012
May 10, 2012
May 04, 2012
Questions for the oral exam
The final oral exam will be by the end of May. Here, the questions so that you can have enough time in advance to prepare it.
May 03, 2012
May 02, 2012
April 30, 2012
April 26, 2012
April 24, 2012
April 23, 2012
April 20, 2012
April 19, 2012
April 18, 2012
April 17, 2012
Taking a telephone booking
You are the receptionist at the Apricot Hotel. Answer the phone and follow the different steps in taking a booking.
Booking a hotel roomHotel reservations
April 16, 2012
Telephone language
Take a close look at the following sites, you'll find them very useful for your next project!
April 12, 2012
Types of accommodation
What kind of accommodation ( serviced or self-catering) would be suitable for the following profiles?
1.The Martins (father, 45, mother, 40, son, 14, daughter, 8). They haven't got much money but they would like to be active on holiday. They love nature.
2.Mr Allen (aged 32). A business traveller staying in your country for three days for a conference.
3. Ms Thompson ( aged 28). She is travelling alone but interested in meeting people.
4. Mr and Mrs Darren ( aged 60 and 65). They are a retired couple interested in culture.
5. The O'Donnels ( both 34). They are on their honeymoom.
6. A student like you.
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Leave your comments here, please.
April 11, 2012
April 09, 2012
March 30, 2012
Booking a holiday
T= Travel agent
C= Customer
T: Good morning. Can I help you?
C: Yes, I hope so. We are looking for a honeymoon holiday, we want to travel to an exotic destination.
T: Ok, great! Have a seat and we’ll see what we can do. What exactly would you like?
C: We would like to get a good offer , we want something not too expensive… Can you show me brochures of exotic destinations?
T: Ok, let’s see these brochures… I would choose Rivera Maya or Cancún because you can get a special offer now and the Mexican culture is fascinating.
C: What do they include?
T: All is included.
C: Oh, perfect! We want to relax on the beach but we like to be active on holiday too.
T: In my opinión you should practice sports there. How about practicing ‘’snorkel’’ in the Caribbean sea?
C: That sounds good. How can we do that?
T: Your best option is to contract the special services in the hotel. You can choose the activities that you want to do in Mexico.
C: Ok.
T: Have you thought about visiting the most important monuments in México? If I were you I’d visit Chichén Itzá. It’s amazing!
C: Oh, yes! That would be great! We are going to think about all. Thank you very much! You have been very helpful.
T: You’re welcome, I hope to see you soon!
Image from here
March 28, 2012
March 27, 2012
Investigating clients' needs
C= Client A= Travel Agent
A: Hello. Can I help you?
C: Hello, good morning! Yes! We would like to travel to South America.
A: Okay, what kind of trip are you looking for?
C: We are interested in an adventure holiday.
A: I think it is a good election! Peru is a fantastic place to visit. You can go to Machu Picchu and then you can relax. I recommend it!
C: Okay. Peru is perfect!. But ... Is it possible to go in summer?
A: Yes, there’s no problem. How long? And… how much can you spend?
C: We want to stay for three weeks if it’s possible. Money is not relevant.
A: Okay, so three weeks in Peru. I hope you have a good time.
Image from here
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