Taking a telephone booking

You are the receptionist at the Apricot Hotel. Answer the phone and follow the different steps in taking a booking.

Booking a hotel room
Hotel reservations

Telephone language

Take a close look at the following sites, you'll find them very useful for your next project!

Types of accommodation

What kind of accommodation ( serviced or self-catering) would be suitable for the following profiles?

1.The Martins (father, 45, mother, 40, son, 14, daughter, 8). They haven't got much money but they would like to be active on holiday. They love nature.

2.Mr Allen (aged 32). A business traveller staying in your country for three days for a conference.

3. Ms Thompson ( aged 28). She is travelling alone but interested in meeting people.

4. Mr and Mrs Darren ( aged 60 and 65). They are a retired couple interested in culture.

5. The O'Donnels ( both 34). They are on their honeymoom.

6. A student like you.

Images from Intef

Leave your comments here, please.

How did you book your last holiday?

Background music: Mare Tranquilitis by Patricio Echevarría Dalgo from Jamendo
Images from Intef

Firework by Katy Perry

Booking a holiday

T= Travel agent
C= Customer

T: Good morning. Can I help you?
C: Yes, I hope so. We are looking for a honeymoon holiday, we want to travel to an exotic destination.
T: Ok, great! Have a seat and we’ll see what we can do. What exactly would you like?
C: We would like to get a good offer , we want something not too expensive… Can you show me brochures of exotic destinations?
T: Ok, let’s see these brochures… I would choose Rivera Maya or Cancún because you can get a special offer now and the Mexican culture is fascinating.
C: What do they include?
T: All is included.
C: Oh, perfect! We want to relax on the beach but we like to be active on holiday too.
T: In my opinión you should practice sports there. How about practicing ‘’snorkel’’ in the Caribbean sea?
C: That sounds good. How can we do that?
T: Your best option is to contract the special services in the hotel. You can choose the activities that you want to do in Mexico.
C: Ok.
T: Have you thought about visiting the most important monuments in México? If I were you I’d visit Chichén Itzá. It’s amazing!
C: Oh, yes! That would be great! We are going to think about all. Thank you very much! You have been very helpful.
T: You’re welcome, I hope to see you soon!


Image from here

Sample letter of enquiry